Number 3: Staff Morale
In short, DWP’s staff are under pressure, under the cosh and demoralised. In addition, they are not enough of them to cope with the demands being made upon them. For example, there is no staffing allocated to handling clerical claims.
I am going to post a separate blog about how this issue might be addressed. However, it is a major issue to address. Otherwise, the SoS may find it very hard to turn the Department around and do everything that she wants to do in the future.